Privacy Policy

1. Introduction

Welcome to Coorg Retreats ("we," "us," "our," or "Company"). We are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

2.1 Information You Provide Directly:

• Contact Information: Name, email address, phone number when you inquire about bookings or contact us
• Inquiry Details: Dates, number of guests, property preferences, and special requests shared in inquiries
• Communication: Messages, feedback, and reviews you submit

2.2 Information Collected Automatically:

• Usage Data: Pages visited, time spent, click patterns, IP address, browser type, and device information through Google Analytics
• Cookies: We use cookies and similar tracking technologies to enhance your browsing experience
• Location Data: General location information (country, city level) based on IP address

3. How We Use Your Information

We use the information we collect for various purposes:

• Processing and fulfilling booking requests
• Responding to inquiries and customer support
• Sending promotional emails and updates (only if you've opted in)
• Improving website functionality and user experience
• Analyzing website traffic and performance metrics
• Displaying personalized content and advertisements
• Complying with legal obligations
• Preventing fraud and ensuring website security

4. Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymized data about your visits, including:

• Pages you visit
• How long you stay on pages
• How you arrived at our site
• Your general geographic location

This data helps us improve our website and services. Google Analytics uses cookies and similar technologies. For more information, visit Google's Privacy Policy.

5. Cookies and Tracking Technologies

We use cookies to:

• Remember your preferences
• Understand how you use our website
• Deliver personalized advertisements
• Enhance security

You can control cookie settings through your browser. Disabling cookies may affect website functionality.

6. Google AdSense

Our website uses Google AdSense to display advertisements. Google uses cookies and similar technologies to display ads relevant to your interests. For more information about Google's advertising practices and to opt out, visit Google Ads Settings.

7. Third-Party Services

We may share your information with third-party services for:

• Booking platforms (Airbnb and similar platforms) when you choose to book through them
• Email communication services
• Analytics and tracking (Google Analytics)
• Advertising networks (Google AdSense)

These third parties are bound by their own privacy policies and are required to use your information only as necessary to provide services to us. Payment information is handled directly by these platforms and not shared with us.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Data portability

To exercise these rights, please contact us at inshasuroor@gmail.com with "Privacy Request" in the subject line.

10. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected such information, we will delete it promptly.

11. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have different data protection laws. By using our website, you consent to such transfers.

12. Retention of Data

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You can request deletion of your data at any time by contacting us.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the website constitutes your acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: inshasuroor@gmail.com
• Phone: +91 9880908130
• Address: Madikeri, Karnataka, India